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Your peace of mind, our priority. Accidental Damage Insurance made simple!

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Accidental Damage

Provides coverage for accidental damage to the insured item.

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Repair Assistance

Repairs arranged through the Assistance Company’s authorized repair team

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Terms & Conditions

Coverage is subject to the policy's terms
and conditions.

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Accidental Damage Warranty

    Unexpected or unintentional damage to a product causing the impairment of use.

  • Coverage Period: Covers 1 year from date of product purchase.
  • Eligibility: Accidental Damage Warranty is available for select categories of: Smart phones, IPad's , Tablets, Laptops.
  • Territorial Coverage: Coverage only within the state of Qatar.
  • Total Loss: Product will be deemed as Total Loss when we consider it uneconomical to repair or when the repair is close to the market value of the product after deducting the depreciation rate and also in case of lack of parts. then AAA Co. will compensate the customer by providing him a new device having same model after the 25 % of device amount that will be paid by customer to AAA co. With this compensation taking place, the Accidental Damage Warranty plan is considered void and cannot be used for further claims.
  • Accidental Damage Protection: If the product suffers Accidental Damage, during the period of cover, we will repair or total loss of the product. We reserve
    the right to obtain an assessment and evaluation report in the event of any claim.

Resolution Description

  • Repaired or Total Loss
  • Repaired or Total Loss
  • Repaired or Total Loss
  • Repaired or Total Loss

Cause of Damage

  1. Liquid spilled on or in unit
  2. Electrical surge
  3. Damaged or broken LCD
  4. Accidental breakage (multiple pieces)

25% will be deducted from product price in case of Total Loss & unit will repair one time only.

This Agreement is For Hardware Only

This Policy does not cover externally-attached devices, components, cases, or wiring classified as “accessories” or “consumables” including but not limited to: Batteries, light bulbs, memory disks or disk, disposable memory devices, carrying cases or stylus pens, or any other components not internal to the Product. Accidental Damage Protection does not cover any Software or Virus malfunctions.

Limit of Liability

We will not accept any liability to any incidental or consequential damages, including, but not limited to, liability or damages for loss or corruption of data or software, personal injury, death, other indirect loss due to product failure, or any and all incidental, indirect, special or consequential damages arising out of or in connection with the use or performance of the product.

Policy Exclusions

Our liability to pay a claim under the Policy is excluded to Damage or natural disasters, animals, pets, intentional acts, etc.

This Insurance Does Not Cover:

1. Any products located outside of the Territorial limits

2. Any damage to the Product that is cosmetic only or otherwise does not affect Product functionality. Under this Agreement, we are not obligated to repair wear and tear on the Product and other super special items, such as scratches and dents that do not materially impair your use of the Product.

3. Any Product that anyone other than the authorized dealer or a person we designate has tried to repair.

4. Failure of the Product caused by mechanical or electrical breakdown not resulting from Accidental Damage;

5. Any Product that is damaged by intentionally damaged.

6. Any recovery or transfer of data stored on the Product. You We do not provide any data recovery services under this Agreement.

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How to Make A Claim (to The Customer)

To make a claim, please visit the Lulu Hypermarket Customer Service desk, and our team will be happy to assist you.